Rogue Gerbers – Jerry McDaniel of Customer Care at MacroFab

May 27, 2022 Hosted by Parker Dillmann, Stephen Kraig

Jerry McDaniel of MacroFab joins Stephen and Parker this week to discuss the customer's adventure at MacroFab and what it takes to succeed at PCBA.

Jerry McDaniel

  • Has been at MacroFab for over 5 years
  • Currently the Director of Customer Success
  • Previous life, he was the CTO/CFO of Litigation Records Services
    • A records retrieval company in Texas managing litigation records for both Plaintiff and Defense attorneys
  • Application support for Presensoft Inc. for almost 11 years

Customer Success

  • How do you figure out how customer’s act?
  • What is the advice you can give to engineers?
  • What is the weirdest thing a customer has ever done?

Hosts: Parker Dillmann, Stephen Kraig

Special thanks to whixr over at Tymkrs for the intro and outro!